ORDER, SHIPPING AND EXCHANGE POLICIES

ORDER POLICY

• You can only order the products which are available online.
• Customers from outside rangpur cannot order groceries.
• Minimum order value
• The orders paid cannot be cancelled or refunded.
• Orders will be processed after the confirmation from our representative.
• Feel free to contact our help center for any issues you face while ordering.
• Help center: 01784056443, 01835240927 (24/7 service)

SHIPPING POLICY

• We provide home delivery in all the districts in Bangladesh.
• Deliveries may take a period of 2-4 days.
• Grocery items will be delivered within 3 hours inside Rangpur City.
• Grocery items will only be delivered in Rangpur city.
• Delivery fees for shipping inside rangpur is BDT 40 flat and BDT 130 outside Rangpur.
• Free shipping on orders over BDT 2000.

EXCHANGE POLICY

We understand that often you buy something that does not work out as planned, so we tried our best to create an exchange policy that is useful to you.
If you are not fully satisfied with the products you bought, you can bring it back within 07 days of the purchase date to any of our outlets with your receipt or invoice for online orders and we will gladly exchange the product. Please note that the value of the exchanged product should be of similar or higher value than the original product price. If exchanging for a higher value item, the purchase value difference must be paid.
Alternatively, you may ship the product to our outlets/warehouse we will gladly provide you with a credit note for future online purchases.

Our addresses are:

DHAKA-

• 100/A Shukrabad, Dhanmondi Cell: +880 1875205953

Rangpur-

• Maksud Bhaban, Station Road, Rangpur Cell: +880 1701282769 &
• Shena Shamvar Bhaban, R.K. Road,Dhap, Rangpur Cell: +8801701282762

Items that you want to exchange must be unworn, unwashed and unused with all original tags attached. Items that are opened or damaged or do not have a receipt may be denied an exchange. Under garments, Ornaments, Cosmetics, Toys, Watch, Electric & Electronic goods are not eligible to exchange. We will implement the exchanges after we have physically received the product.
Note: If a product is sent to us in an inadequate condition, we reserve the right to send it back to you.